PAL passengers to receive pre-flight e-mail notifications beginning July 28

Starting July 28, 2025, all Philippine Airlines passengers will receive a pre-flight email notification containing essential travel reminders three (3) days before flight departure.

This will be sent to the e-mail address provided at the time of booking and contains essential details to help passengers prepare for their upcoming trip:

• Before the Flight – Travel requirements, eTravel registration, special assistance arrangements, online check-in, no-show and downline cancellation policy, flight status, and manage booking links
• At the Airport – Check-in reminders and additional security screening procedures
• During the Flight – Updated power bank policy and available inflight entertainment
• Upon Arrival – Guidance on baggage issue reporting and transfer assistance

For more information and other travel concerns, you may connect 24/7 with PAL via the following PAL Channels:

· Manila Landline: (+632) 8539-0000 / (+632) 8855-8888

· Philippines Mobile: (+63) 919-056-2255

· US and Canada Toll Free Number: +1-800-435-9725

· Messenger: https://www.m.me/PhilippineAirlines

· Viber: Search for ‘Philippine Airlines’

· WhatsApp: https://wa.me/639178305810

· PAL Help Page: https://flypal.com/help